shipments
Depending on your location, the shipping cost will vary:
- Peninsula and Portugal Zone: €6.95 through MRW.
- Balearic Area: €9.95 through Correos Express.
- Canary Islands, Ceuta and Melilla Zone: €19.95 via Correos.
- France and Italy: €19.95 through UPS Standard.
- Rest of the EU area: €29.95 through UPS Standard.
- United Kingdom and rest of Europe area: €35 through UPS Standard.
- America Zone (North America, Central America and South America): €75 through DHL Express Worldwide.
- Rest of countries: €99.95.
*For orders over €100, the cost will be free for shipments to the Peninsula.
**The costs generated by customs for the import of our orders will be borne by the customer.
- Peninsula and Portugal area: 5-10 working days.
- Balearic Islands area: 5-10 working days.
- Canary Islands, Ceuta and Melilla area: 7-15 working days.
- Europe Zone: 7-15 working days.
*During promotional periods, sales , or Black Friday , these delivery times may also be affected nationwide. Due to the high volume of online orders, SHIPPING TIMES MAY BE DELAYED longer than usual, potentially reaching up to 15 business days.
For orders over €100, the cost will be free for shipments to the Peninsula.
Returns
- Returns are accepted both online and in physical stores.
- Changes can only be made in-store.
- Changes are not processed online.
CHANGES
Exchanges can only be made at Rivera stores . You must present your receipt or order confirmation email.
We do not handle changes from the online store.
If you wish to exchange an item purchased online, you will need to make a new purchase and process the return of the original product.
RETURNS
You can return your online or in-store purchases at any Rivera store. For in-store returns, you must present your receipt or order confirmation email. No refunds will be issued in-store; the refund will be issued via the same payment method used for the purchase once the product has been received and processed by our warehouse.
Online returns
You can also request home collection of your order for returns. The maximum period for returning an item is 30 calendar days from receipt of the order. The item must be in perfect condition, with original tags and packaging. Any item* purchased through this website may be returned/exchanged within 30 days of receiving the package, provided it meets one of the following conditions:
- DAMAGE: The product appears damaged and/or defective
- ERROR: Due to a company error, the product delivered does not match the order.
- DISSATISFACTION.
Earrings, necklaces, and other accessories from the FL Private Collection brand are non-returnable for hygiene reasons .
The refund will be made using the same payment method used for the purchase, once the product has been received and verified in our warehouse, within a maximum of 14 business days.
Return shipping cost:
Peninsula and Portugal: €6.95.
Rest of the European Union countries: €29.95.
Other destinations: contact us
In all other international areas, the cost will be calculated according to the country and will be deducted from the refund amount.
Shipping and return costs are non-refundable, except in cases of error on the part of Rivera or defective products.
Defective products or order error
If you receive an incorrect or defective item, please contact our customer service team within 7 calendar days of receipt, providing your order number and photos of the product. In these cases, Rivera will cover the collection and replacement costs.
Important
We do not process online exchanges, only returns. In-person exchanges are available exclusively at Rivera physical stores. Rivera reserves the right to refuse returns that are late or do not meet the stated conditions.
*Return shipping costs, including taxes and duties, for countries outside the EU are the responsibility of the customer. The customer must arrange the return and can request shipping information by emailing info@eduardorivera.es
**During sales periods, refund periods may be extended.
***Once you have submitted a return request through the website, you will not be able to return the package to the store.
The deadline for making changes or returns is 30 calendar days from the receipt of your order.
Changes can only be made in Rivera physical stores, by presenting the ticket or order confirmation email.
Returns can be processed both in-store and online. For in-store returns, the condition of the product will be checked on the spot, but the refund will be processed later by our e-commerce department, which will issue the credit using the same payment method used for the purchase.
For online returns, once our warehouse receives the garment and verifies that it is in perfect condition, the corresponding refund will be processed within a maximum of 14 business days. The period for exchanges and returns is 30 days from when you receive your order.
When our warehouse receives the garment, we will check that it is in perfect condition and, after our approval, we will proceed with the exchange or refund and credit you the corresponding amount.
Indeed, you can return your purchases online at any of our stores . The refund amount will be refunded within a maximum period of 14 days by the E-commerce department team, using the same payment method used when making the purchase.
- To request a return for your online order, please follow these instructions:
1. Submit your return request through our Returns Portal. Enter your zip code and order tracking number to fill out the form, where you will:
- Select the item you wish to return.
- Then select the reason why you want to return the item.
- Choose the refund method. Arrange for your package to be picked up.
2. Pack the item in its original packaging, attaching the delivery note marked with the item you want to return.
3. Hand over the package, securely sealed, to the carrier.
- Another return option is to return the item to a store. To do so, go to one of our stores and hand over the item there. You will be given a credit note and, within 14 days, you will be refunded via the payment method used.
- Exchanges can only be made in Rivera physical stores. Bring the item and proof of purchase (confirmation email) with you. The condition of the product will be checked at the time and the exchange will be processed according to availability in the store. Exchanges cannot be made from the online store.
- Once the garment has been received at our warehouse, we will proceed to refund the money within a maximum period of 14 days.
- If you prefer to arrange the return with the shipping company of your choice, please contact info@eduardorivera.es info@eduardorivera.es to start the process. You must send the package well protected, with the delivery note marked and the item in its original packaging.